Free shipping on all orders over $75

Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.

Order number
Your email

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

Tracking FAQ

When will I get my order?

You can expect to receive your order within the following timeframes:

  • United States:
    Processing Time: 2–3 business days (up to 5–7 during peak seasons)
    Shipping Time: 4–7 business days
    Total Estimated Time: 6–10 business days

  • Canada:
    Processing Time: 2–3 business days
    Shipping Time: 7–15 business days
    Total Estimated Time: 9–18 business days

  • International Orders:
    Processing Time: 2–3 business days
    Shipping Time: 10–21 business days
    Total Estimated Time: 12–24 business days

📦 Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real-time.

If you have any questions or concerns, feel free to contact us at support@hanashopus.com. We're happy to help!

Can I add or remove products from my order?

To ensure fast production, we do not allow changes (adding or removing items) once your order has been placed.
Please double-check your cart before checkout.
If you made a mistake, contact us at support@hanashopus.com within 12 hours of placing your order — we’ll do our best to assist you.

Where can I find my order number?

Your order number is included in the confirmation email sent to you right after you place your order.
If you don’t see it, please check your spam or promotions folder.
Still can’t find it? You can either contact us at support@hanashopus.com or complete the form above — we’re happy to help!

Order Tracking

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.

Please provide your tracking number (not order number):

🇺🇸 UNITED STATES

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🌐 WORLDWIDE

If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.

When will I get my order?

We proudly offer worldwide shipping via ePacket! Please note order processing time is typically 2-5 business days.

Once your order has shipped, the estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.

Hanashopus is proudly managed and operated by PTA GEORGIA CONGRESS LLC

Address: 1691 W Colonial Hts, Tucson, AZ 85746, United States

Email: support@hanashopus.com

Office Hours: Mon-Fri, 9am-5pm Eastern time

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