Free shipping on all orders over $75

Frequently Asked Questions (FAQs)

Welcome to the Hanashopus Help Center. Below are answers to common questions about orders, shipping, returns, and more.

1. What products do you offer?

We specialize in custom-made apparel, including T-shirts, hoodies, sweatshirts, and more. Every item is made to order with care and attention to quality.

2. How long does production take?

All items are made-to-order.

Production time: 2–3 business days
During peak periods (e.g., holidays), this may extend to 5–7 business days.

3. What are the shipping options and delivery times?

We ship to the USA and international destinations using trusted carriers (USPS, UPS, Asendia, etc.).

USA: 4–7 business days
Canada: 7–15 business days
International: 10–21 business days

You’ll receive a tracking number by email once your order ships.

4. How much does shipping cost?

Region	First Item	Each Additional Item	Free Shipping Over
USA	$5.99	+$1.99/item	$75
Canada	$10.99	+$1.99/item	$100
International	$15.99	+$1.99/item	$100

Shipping fees are calculated at checkout.

5. Do you offer free shipping?

Yes! Free standard shipping is automatically applied at checkout for:

U.S. orders over $75
International orders over $100

6. Can I cancel or change my order?

Yes, but only within a limited time frame:

Cancellations: within 12 hours of placing your order
Product or address changes: within 4 hours after placing your order

Please contact us immediately at support@hanashopus.com with your order number.

7. What is your return policy?

We accept returns for:

Defective, damaged, or incorrect items
Non-personalized items in unused and original condition

⏱ Return request timeframe: within 7 business days from delivery (based on tracking info)
📦 Seasonal Exception: Orders placed from Oct 24–31 and Dec 19–25 can be returned within 10 business days.

Note: Custom or personalized items (e.g., custom names or prints) are non-returnable unless damaged.

8. Are returns free?

Yes. All eligible returns are free of charge. You won’t pay any return shipping or restocking fees. We’ll provide instructions and a return label if necessary.

9. How do I request a return or refund?

Please email support@hanashopus.com within the return window and include:

Order number
Reason for return
Photo evidence if the product is damaged or incorrect

Our support team will respond within 1–2 business days.

10. When will I receive my refund?

Refunds are typically processed within 5–10 business days after the returned item is received and approved.
Once approved, your funds should appear in your account within 1–3 business days, depending on your bank or payment method.

11. What if my item is lost or not delivered?

If your item is lost in transit or marked delivered but not received, please contact us within 7 business days. We’ll investigate and offer a replacement or refund if eligible.

12. Are there any items that cannot be returned or refunded?

Yes. The following are not eligible for return or refund:

Personalized/custom-made products (unless damaged)
Items that are worn, washed, or used
Returns requested after the eligible timeframe

13. Do you charge taxes or customs duties?

U.S. Orders: May be subject to applicable state sales tax
International Orders: Customs duties, VAT, or local taxes may apply and are the buyer’s responsibility

14. Do you offer customer support?

Yes! We’re here to help.
📧 Email: support@hanashopus.com

📍 Address: 1691 Colonial Heights, Tucson, AZ 85746, United States
🕒 Hours: Monday – Friday, 9 AM – 5 PM (MST)

If your question wasn’t answered here, please feel free to reach out to our team. We’re happy to assist!

FAQs