At Hanashopus, we are committed to your satisfaction and strive to provide a smooth and worry-free shopping experience.
We gladly accept returns for defective, damaged, or incorrect items.
Non-personalized items may be returned within 7 business days from the date of delivery.
For seasonal orders placed between October 24–31 and December 19–25, returns are accepted within 10 business days.
Personalized or custom-made items are not eligible for return unless they arrive damaged or incorrect.
All eligible returns are free of charge — no return shipping or restocking fees.
Refunds are typically processed within 5–10 business days of receiving the returned item, and will appear in your account within 1–3 business days after approval.
To initiate a return or request a refund, please contact our support team at support@hanashopus.com with your order details.
We truly value your trust and are here to assist you with any concerns.
